Delivery & Shipping Policy
Delivery & Shipping Policy
Last updated: September 7, 2026
At PaintMySoul, many of our products are hand-painted, handmade, personalized, or made to order. Delivery time depends on the product type, artwork approval, revision requests, production time, destination, and carrier conditions.
The timelines below are estimates rather than guarantees unless we explicitly confirm a guaranteed delivery date for an eligible order.
1. Watercolor Portrait Orders
For custom watercolor portraits, our artists generally prepare the initial artwork proof within 1–2 business days after receiving a usable photo and all required order details.
We send the proof by email for review before final delivery or shipment. Customers may request revisions during the proofing stage.
Revisions generally require an additional 24–48 hours per request, depending on the complexity of the requested changes.
Once the proof is approved, physical watercolor artwork is normally prepared and packaged within 1 business day.
For U.S. orders, standard transit is generally 3–5 business days.
When the proof is approved promptly and no significant revisions are required, the typical total delivery time for a watercolor portrait is approximately 5–8 business days from order placement.
If approval is delayed, multiple revisions are requested, or additional information is needed, the total delivery time will be extended accordingly.
2. Other Handmade & Personalized Products
Products such as personalized mugs, ceramic plates, ring dishes, shadow boxes, commemorative bottles, and other handmade or made-to-order items may require a longer production period than watercolor portraits.
The estimated production time shown on the relevant product page applies to these items. For many handmade products, production may take approximately 8–10 business days before shipment.
After production is complete, standard U.S. transit is generally 3–5 business days.
The estimated total delivery time for many of these products is therefore approximately 11–15 business days.
If the product page displays a different processing or production estimate, the product-page estimate will take priority for that specific item.
3. Artwork Proofing & Revisions
Where an artwork proof is included, we send it by email before final production or delivery.
We recommend reviewing and responding to the proof within 48 hours to help avoid delays.
Revision requests may extend the overall production and delivery timeline.
Once a physical item has entered final production or has been shipped, further artwork revisions may no longer be possible.
4. Digital Products
For digital artwork, once the proof is approved, the final high-resolution file is delivered by email.
Digital files do not require physical shipping and therefore do not have carrier transit time.
5. Free Standard Shipping
We offer Free Standard Shipping on all physical orders.
Where an upgraded or expedited shipping option is available, the applicable charge and estimated delivery timing will be shown or confirmed before purchase.
Business days do not include weekends or public holidays.
6. International Shipping
We ship internationally to many destinations.
International delivery times vary depending on destination, local customs processing, carrier conditions, holidays, and other circumstances outside our control.
Where applicable, customs duties or import taxes covered by PaintMySoul will be handled according to the shipping terms provided at checkout.
If an unexpected customs-related charge or issue occurs, please contact us so we can review the situation and assist you.
7. Tracking Information
Physical orders are shipped with tracking whenever tracking is available for the selected carrier and destination.
You will receive tracking information by email after the shipment has been processed.
Tracking updates may take additional time to appear after the package has been handed to the carrier.
8. Shipping Address Changes
Customers are responsible for providing a complete and accurate shipping address at checkout.
If your order has not yet shipped, please contact us as soon as possible if you need to change the shipping address.
We can normally update the address before shipment, but changes cannot be guaranteed once the package has entered the carrier network.
9.Damaged, Incorrect, or Non-Conforming Orders
Please inspect your order upon delivery. If your item arrives damaged, you receive the wrong item, or the finished item is materially different from the final approved design, please contact us at support@paintmysoul.com within 7 days of delivery.
Please provide your order number and clear photographs of the item, the affected area, the external and internal packaging, the shipping label, and any visible package damage.
Please keep the item and all original packaging until your claim has been reviewed.
After reviewing the claim, we will offer an appropriate solution depending on the circumstances. This may include correction, repainting, replacement, reshipment, a partial refund, or a full refund.
If the issue was caused by shipping damage or an error on our part, we will cover the applicable costs.
This reporting period does not limit any rights you may have under applicable consumer law. Please review our Return & Refund Policy for additional information.
10. Lost, Delayed, or Delivery-Issue Packages
If tracking shows an unusual delay, failed delivery, delivery exception, or possible loss, please contact us.
We will assist with the carrier investigation and work with you toward an appropriate resolution.
If a package is confirmed lost and cannot be recovered, we may arrange a replacement shipment at no additional cost to you.
11. Orders Needed by a Specific Date
If you need an order for a birthday, anniversary, wedding, holiday, or another specific date, please contact us as early as possible before ordering.
We will do our best to accommodate requested delivery dates, but standard delivery estimates are not guarantees.
For eligible orders using a separately confirmed expedited or VIP shipping service, a specific delivery date may be guaranteed only when that guarantee is expressly confirmed by us.
A delivery-date guarantee may no longer apply if approval is delayed by the customer, extensive revisions are requested, the shipping address is incorrect or incomplete, required information is not provided on time, or circumstances outside our reasonable control prevent timely delivery.
12. Holidays & Peak Periods
Production and delivery times may be longer during major holidays, severe weather, carrier disruptions, customs delays, and peak order periods.
If timing is important, we recommend ordering as early as possible.
13. Contact Us
If you have any questions about your order, production timeline, or shipping status, please contact: