Versand
Delivery & Shipping Policy
At PaintMySoul, every custom piece is carefully created by hand. Because each order is personalized, processing times may vary slightly depending on the product, the number of revisions requested, and how quickly artwork is approved.
Watercolor Portrait Orders
For most custom watercolor portraits, our typical timeline is:
Artwork Creation: 1–2 business days
We usually prepare the first version of your custom artwork within 1–2 business days after receiving a clear reference photo and all required order information.
Artwork Review & Approval:
We will send the artwork for your review before the final piece is completed. We recommend reviewing and responding within 48 hours to avoid delays.
Revisions:
If revisions are requested, most updates are completed within 24–48 hours. Multiple or substantial revisions may extend the overall delivery timeline.
Final Preparation & Packaging: 1 business day
Once your artwork is approved, the physical artwork is carefully prepared, inspected, and packaged for shipment.
U.S. Shipping: 3–5 business days
When artwork is approved promptly and no extensive revisions are required, most watercolor portrait orders are delivered within approximately 5–8 business days.
Please note that customer review time and requested revisions may extend the estimated delivery date.
Other Hand-Painted & Handmade Products
Certain handmade products require additional production time, including custom ceramic plates, mugs, keepsake bottles, wedding items, and other specialty hand-painted products.
Typical production time for these items is:
Production: 8–10 business days
Shipping: typically 3–5 business days within the United States
The estimated total delivery time for these products is generally 11–15 business days.
If a product page shows a different production time, the timeline shown on that product page will take priority.
Free Standard Shipping
We offer Free Standard Shipping on eligible physical orders.
Shipping times are estimates and begin after the item has completed production and is ready to ship.
Business days do not include weekends or public holidays.
Order Tracking
Once your order ships, tracking information will be sent to the email address provided at checkout.
Please allow a short period of time for the carrier's tracking system to update after receiving your tracking number.
International Shipping
We ship internationally to many destinations.
International delivery times may vary depending on the destination, local customs processing, carrier conditions, and other circumstances outside our control.
Where applicable, customs duties or import taxes covered by PaintMySoul will be handled according to the shipping terms provided at checkout.
Delays
While we do our best to meet every estimated delivery date, occasional delays may occur because of:
- Customer-requested revisions
- Delayed artwork approval
- Incorrect or incomplete shipping information
- Carrier delays
- Severe weather
- Customs processing
- Holidays or other circumstances outside our control
We will always do our best to keep you informed if a significant delay affects your order.
Lost Packages
If tracking indicates that your package has been lost in transit, please contact us.
Once the loss is confirmed with the carrier, we will work with you on an appropriate solution, which may include recreating and reshipping the item at no additional cost.
Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the damaged item
- Photos of the packaging
Once the damage is verified, we will arrange an appropriate replacement or other resolution.
Orders Needed by a Specific Date
If you need your order for a wedding, anniversary, birthday, holiday, or another specific date, please contact us before placing your order whenever possible.
Rush or VIP shipping options may be available for certain orders, but delivery by a specific date must be confirmed with us in advance.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an address error, please contact us as soon as possible. Once an order has shipped, we may not be able to change the delivery address.
Contact Us
If you have any questions about your order, production timeline, or shipping status, please contact: