The ordering process is simple:

1. Choose your product.
2. Upload your photo(s) and add your preferences.
3. Add the product to your cart and complete checkout.

We usually email your first proof within 2–3 business days. You can request unlimited revisions based on your original photo and instructions. After approval, we complete final production and send tracking. Most physical orders arrive within 5–8 business days after approval; revisions, holidays, customs, or remote destinations may extend this estimate.

You can check your order status on the Track My Order page using your email address and order number.

Faster delivery is not guaranteed. If you have a deadline, email support@paintmysoul.com before ordering so we can confirm what is possible.

For products that include or offer a digital artwork file, we professionally scan the hand-painted artwork and email the high-resolution file after approval.

Yes! You can request customization and we will make your artwork according to your request. Please note that customization may include extra fees.

We provide unlimited revisions based on the original photos and instructions from your order. Changing the source photo or requesting a new direction may require an additional fee. To avoid mismatched expectations, please contact us before ordering if you are unsure which photos to use.

Use the best-quality photo you have, ideally in the highest resolution possible, because the final artwork will reflect the quality of the image you provide.

See our Photo Guide for examples and recommendations.

You can upload one or more photos before placing your order in JPG, PNG, PDF, BMP, or TIFF format. If you are unsure, contact us and we will help you choose the best photo.

We offer free standard shipping worldwide for physical orders. After your proof is approved, most orders arrive within 5–8 business days. Tracking is emailed when available. Revisions, holidays, customs, and remote destinations may extend this estimate. If a package is lost or arrives damaged, contact support@paintmysoul.com with your order number.

You can request unlimited revisions based on the original photos and instructions from your order. Changing the source photo or requesting a new direction may require an additional fee.

Because customized products are made specifically for you, they are generally final sale once work begins. If your item arrives damaged, you receive the wrong item, or it is materially different from the approved proof, contact support@paintmysoul.com within 48 hours of delivery.